What happens after a reservation is made?
Good question. Once we take a reservation, we take the room(s) off the market while the reservee has 10 days to mail in a deposit. Once we have received the deposit, a confirmation card is sent to let you know we have received the deposit and the reservation is secure. The rooms that have been reserved are not available for others to consider. As time passes, so too does our ability to re-rent the rooms; many people have called and either found other rooms, other times, or other hotels to book for their stay. If we do not receive the deposit within 10 days, we reserve the right to remove the reservation and make the room available for other guests to book. We do understand that people forget to mail the deposit for many reasons or that their plans may have changed thus decided not to come to the hotel. Please give us a courtesy call and let us know if something has changed or been forgotten; we prefer to err on the side of the guests and hold rooms until we hear differently. Keep in mind that mistakes can be made from time to time and we hope that our guests will understand the intent and cost of a reservation if an error occurs.
I have made a reservation and sent in a deposit but never received a confirmation card. Now what?
Keep in mind that we are a small business and that we make mistakes from time to time. Give us a call and confirm your reservation on the telephone and if you would like a confirmation card, we would be glad to send one out.
What if I need to leave earlier than expected?
We do understand that people's plans change. The problem is that we are a seasonal business and that we have a limited time to book rooms. Once a guest has made a reservation, we are not showing the room and missing out on rental opportunities. This is even more pronounced when people leave with little or no notice thus we do not refund early departures.
Do you accept pets into your hotel?
Unfortunately, we do accept pets in the hotel.
Can I block off a number of rooms for a function?
We generally do not block rooms for specific functions. We have a lot of guests that like to stop by on a regular basis and blocking rooms may prevent them from coming when they have the time to do so. We do consider each function on a case by case basis and try to accommodate as many guests as possible.
We have reserved several rooms for a get-together. How should we go about sending deposits and paying for the rooms?
It is best when individuals send in their own deposits and deal directly with us. If you choose to pay for all the rooms at once to ensure the reservation, we can do that too but we expect you to be reimbursed directly from those you have paid for.
Why do you prefer to accept cash and check rather than credit cards?
We can offer better rates if we accept cash and checks.
Why do you require full payment for the room upon check-in?
Guests will not incur any other charges besides paying for the room and many guest choose to leave before the office opens in the morning. There is a drop box next to the office for people to deposit their room keys should they choose to get an early start on their departure.
I don't understand the cancellation policy very well. Could you explain?
Sure. If you need to cancel a reservation at any point, you will incur a $50 fee for each room. PLEASE NOTE THAT THIS DIFFERS FROM THE POLICY ON THE RESPONSE CARDS DUE TO A CHANGE IN POLICY AFTER THE CARDS WERE MADE. This fee is to offset the loss we take on rooms when we are not able to get another group to book the room due to the passing of opportunitites. Many times we can re-book a room after a cancellation but more times than not we have problems getting a new group into the room since most cancellations are made relatively close to the reservation date. If the cancellation is made more than 30 days prior to the reservation, we will refund the difference between the deposit and the fee for each room. If the cancellation is made with less than 30 days until the reservation, we only refund the deposit less the fee if the room is able to be re-rented. If we can re-book the room for part of the reservation, the refund will be the deposit minus the fee for the days we can re-book and a loss of the deposit for the days we cannot re-book; so it is somewhere in between. We hope and expect that people will be as precise as possible when booking dates and understand that we take a loss when cancellations occur and we cannot re-book the room.
Do you offer shampoo, conditioner, or toothpaste as an amenity?
We do not put these items in our rooms since most travelers bring their own toiletries and it is another way we can control costs and ultimately keep our prices reasonable. We do have large bottles of shampoo and conditioner available as well as toothpaste at the front desk if you happen to forget something.
Can we pitch a tent or use a camper on the hotel grounds?
Unfortunately town ordinances prohibit the use of tents, campers, double wides, fifth wheels, mobile homes, or any other portable units on the hotel property. There are several campgrounds in the area that offer reasonable prices and are close to pemaquid Point.
What should I do if the response card does not match the reservation I made with the person on the phone?
Understanding that everything we do is by hand, mistakes can and are made from time to time. If you do get a confirmation card that does not match the reservation you made, please give us a call so that we can rectify any mistakes as soon as possible. We work hard to ensure that deposits, balances, and dates of stay are as accurate as possible. We hope that all aspects of the reservation are known and secured on both ends and that all goes flawlessly when you arrive to check in.
What happens if we need to shorten our reservation?
If you decide that you cannot stay the entire dates that have been reserved, the sooner you call the better so that we can re-open the dates for others to make reservations. The cancellation policy is still in effect even for partial cancellations where you will incur a $50 cancellation fee; within 30 days, the fee still applies but the person who has made the reservation is still expected to pay for the entire stay unless we have the ability to re-rent the room.
Good question. Once we take a reservation, we take the room(s) off the market while the reservee has 10 days to mail in a deposit. Once we have received the deposit, a confirmation card is sent to let you know we have received the deposit and the reservation is secure. The rooms that have been reserved are not available for others to consider. As time passes, so too does our ability to re-rent the rooms; many people have called and either found other rooms, other times, or other hotels to book for their stay. If we do not receive the deposit within 10 days, we reserve the right to remove the reservation and make the room available for other guests to book. We do understand that people forget to mail the deposit for many reasons or that their plans may have changed thus decided not to come to the hotel. Please give us a courtesy call and let us know if something has changed or been forgotten; we prefer to err on the side of the guests and hold rooms until we hear differently. Keep in mind that mistakes can be made from time to time and we hope that our guests will understand the intent and cost of a reservation if an error occurs.
I have made a reservation and sent in a deposit but never received a confirmation card. Now what?
Keep in mind that we are a small business and that we make mistakes from time to time. Give us a call and confirm your reservation on the telephone and if you would like a confirmation card, we would be glad to send one out.
What if I need to leave earlier than expected?
We do understand that people's plans change. The problem is that we are a seasonal business and that we have a limited time to book rooms. Once a guest has made a reservation, we are not showing the room and missing out on rental opportunities. This is even more pronounced when people leave with little or no notice thus we do not refund early departures.
Do you accept pets into your hotel?
Unfortunately, we do accept pets in the hotel.
Can I block off a number of rooms for a function?
We generally do not block rooms for specific functions. We have a lot of guests that like to stop by on a regular basis and blocking rooms may prevent them from coming when they have the time to do so. We do consider each function on a case by case basis and try to accommodate as many guests as possible.
We have reserved several rooms for a get-together. How should we go about sending deposits and paying for the rooms?
It is best when individuals send in their own deposits and deal directly with us. If you choose to pay for all the rooms at once to ensure the reservation, we can do that too but we expect you to be reimbursed directly from those you have paid for.
Why do you prefer to accept cash and check rather than credit cards?
We can offer better rates if we accept cash and checks.
Why do you require full payment for the room upon check-in?
Guests will not incur any other charges besides paying for the room and many guest choose to leave before the office opens in the morning. There is a drop box next to the office for people to deposit their room keys should they choose to get an early start on their departure.
I don't understand the cancellation policy very well. Could you explain?
Sure. If you need to cancel a reservation at any point, you will incur a $50 fee for each room. PLEASE NOTE THAT THIS DIFFERS FROM THE POLICY ON THE RESPONSE CARDS DUE TO A CHANGE IN POLICY AFTER THE CARDS WERE MADE. This fee is to offset the loss we take on rooms when we are not able to get another group to book the room due to the passing of opportunitites. Many times we can re-book a room after a cancellation but more times than not we have problems getting a new group into the room since most cancellations are made relatively close to the reservation date. If the cancellation is made more than 30 days prior to the reservation, we will refund the difference between the deposit and the fee for each room. If the cancellation is made with less than 30 days until the reservation, we only refund the deposit less the fee if the room is able to be re-rented. If we can re-book the room for part of the reservation, the refund will be the deposit minus the fee for the days we can re-book and a loss of the deposit for the days we cannot re-book; so it is somewhere in between. We hope and expect that people will be as precise as possible when booking dates and understand that we take a loss when cancellations occur and we cannot re-book the room.
Do you offer shampoo, conditioner, or toothpaste as an amenity?
We do not put these items in our rooms since most travelers bring their own toiletries and it is another way we can control costs and ultimately keep our prices reasonable. We do have large bottles of shampoo and conditioner available as well as toothpaste at the front desk if you happen to forget something.
Can we pitch a tent or use a camper on the hotel grounds?
Unfortunately town ordinances prohibit the use of tents, campers, double wides, fifth wheels, mobile homes, or any other portable units on the hotel property. There are several campgrounds in the area that offer reasonable prices and are close to pemaquid Point.
What should I do if the response card does not match the reservation I made with the person on the phone?
Understanding that everything we do is by hand, mistakes can and are made from time to time. If you do get a confirmation card that does not match the reservation you made, please give us a call so that we can rectify any mistakes as soon as possible. We work hard to ensure that deposits, balances, and dates of stay are as accurate as possible. We hope that all aspects of the reservation are known and secured on both ends and that all goes flawlessly when you arrive to check in.
What happens if we need to shorten our reservation?
If you decide that you cannot stay the entire dates that have been reserved, the sooner you call the better so that we can re-open the dates for others to make reservations. The cancellation policy is still in effect even for partial cancellations where you will incur a $50 cancellation fee; within 30 days, the fee still applies but the person who has made the reservation is still expected to pay for the entire stay unless we have the ability to re-rent the room.
