What if I need to leave earlier than expected?
We do understand that people's plans change. The problem is that we are a seasonal business and that we have a limited time to book rooms. Once a guest has made a reservation, we are not showing the room and missing out on rental opportunities. This is even more pronounced when people leave with little or no notice thus we do not refund early departures.
We would like to check-in earlier than 3pm. Is this possible?
It depends on the season and availability but generally this is not an accommodation we can make. The hotel housekeepers need all 4 hours between check-out and check-in to service the rooms for the entire hotel. Groups needing access to a room earlier than the 3pm time are encouraged to reserve the room for an additional night.
I have valuable items that I travel with and wonder about securing them. What is the best way to ensure my valuables will be safe?
We always strive to ensure that hotel rooms are secure and that items that are left in the room are safe. That being said, the hotel is not responsible for items that may be left behind or go missing during your stay. The best solution is to not bring items that are not replaceable due to sentimental value nor items that are monetarily valuable. If you decide to bring such items, we would suggest that you secure them in your vehicle where only you have the key and to keep them out of sight until needed.
Do you accept pets into your hotel?
Unfortunately, we do not allow pets in the hotel. There are other hotels in the area that can accommodate guests who wish to bring their pet(s) along for the trip.
Can I block off a number of rooms for a function?
We do consider each function on a case by case basis and try to accommodate as many guests as possible. Functions that block rooms will be asked for payment in full, will be non-refundable. This option is great for groups or weddings needing as many rooms as possible who do not want to risk the possibility of missing out on rooms to other groups and guests.
We have reserved several rooms for a get-together. How should we go about sending deposits and paying for the rooms?
It is best when individuals send in their own deposits and deal directly with us. If you choose to pay for all the rooms at once to ensure the reservation, we can do that too but we expect you to be reimbursed directly from those you have paid for. Deposits made for multiple rooms will be deposited and held until other financial considerations have been made. We will not hold a check on any reservation without cashing the deposit.
Why do you require full payment for the room upon check-in?
Guests will not incur any other charges besides paying for the room and many guest choose to leave before the office opens in the morning. There is a drop box next to the office for people to deposit their room keys should they choose to get an early start on their departure.
We like to sleep in but still want room service. To what time will you service a room?
The housekeepers start at approximately 930am and make one rotation through their rooms until their shift is completed. We have a short span of time to turn 30+ hotel rooms and cannot make multiple attempts to service the room. If you do decide to place the do not disturb sign on the door, you can always stop the front desk and we would be happy to exchange your towels. Our rooms must be cleaned and checked for check-ins by 2pm.
Can we pitch a tent or use a camper on the hotel grounds?
Unfortunately town ordinances and land trusts prohibit the use of tents, campers, double wides, fifth wheels, mobile homes, or any other portable units on the hotel property. There are several campgrounds in the area that offer reasonable prices and are close to Pemaquid Point that accept alternative forms of accommodations. Any vehicle of this type cannot stay overnight, unused or otherwise, and must be off the property.
Are reservations transferable?
No! When we accept a reservation, we have established a contract between the reservee and the hotel to rent a specific room for specific dates. If you chose not to honor the reservation for whatever reason, then the cancellation policy comes into play and dictates the amount, if any, of the refund. We then try to re-rent the room. Many times, especially on busy weekends, we run a waiting list where we would offer the room to the next person on the list and continue this process until we have exhausted the list.
What happens if we need to shorten our reservation?
If you decide that you cannot stay the entire dates that have been reserved, the sooner you call the better so that we can re-open the dates for others to make reservations. The cancellation policy is still in effect even for partial cancellations. We ask that you are as accurate as possible when booking a stay with us.
Can you discuss reservations regarding the 4 season - 3 bedroom cottage?
The 4 season cottage can be rented a variety of ways; 3 days on the weekend starting either Thursday or Friday, 4 days during the week starting either Sunday or Monday, or by the week going Friday to Friday or Saturday to Saturday. We are working to accommodate a variety of stays in the area where cottages are generally rented by the week. Availability will depend on reservations currently in place and flexibility of possible visitors. The cottage does have a $300 damage deposit. The damage deposit will be released after the rental has ended and we have the ability to clean and assess the cottage.
I would like to hold a workshop at the hotel. Can you tell me how to go about doing this?
The hotel basically offers a space for workshop participants to run their meetings and rooms where people can stay. Each workshop has it's nuances that we hope to iron out 6 months to 1 year in advanced but generally we reserve an approximate number of rooms for your participants that requires a deposit just like if you were to make a reservation with us and hold a reservation for your group to use the bottom of the carriage house or the lobby of the hotel to run meetings. We prefer that people that come to your workshop contact us directly and reserve their own room, send in their own deposits, and then book your workshop with you.